Module/Course Description

Course Title: Administrative Services in Health Care Organizations & Psychology

Course Code: UU-ASV-1001-UG

Programme: Bachelor of Arts in Healthcare Management - BL

Credits: 4.00

Course Description:

Course/Module Description:

The module exposes students to administrative services, such as planning, directing and coordinating supportive services in Health Care organizations, as well as the maintenance of facilities and supervises activities that include recordkeeping, mail distribution, and office upkeep. In addition, this course/module is design to examine the principle of psychology while offering administrative services to patients.

Course/Module Objectives:

The main objectives of the course are:

  1. To analyse human needs and expectations in the achievement of satisfaction while delivering services to patients in Health Care organizations
  2. To deal with complaints, remedies and prevention
  3. To articulate the characteristics of service and a gap analysis between expectations, satisfaction, and psychological support
  4. To merge service and quality in order to achieve an effective application of service quality
  5. To develop and control effective employee performance towards quality service in Health Care organizations.

Course/Module Learning Outcomes:

After completion of the course students are expected to be able:

  1. To critically evaluate the modern concepts and theories of quality management services
  2. To apply best services to patients in Health Care organizations
  3. To explore the concepts of psychology while achieving customers support
  4. To appraise the various evaluation frameworks that exist in health care administrative services
  5. To keep proper records and documentations while enhancing confidentiality of Health Care organizational patients.
 

Prerequisites: UU-BA-IND100-UG

Prerequisites Categories: Year 1

Typical Module duration: 4.0

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