Front Office ManagementModule Details

Course/Module Description:

Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Front Office Department is the face and as well as the voice of a business and the common link between the customers and the business.

Course/Module Objectives:

The main objectives of the course are:                         

1. To provide the ability to analyze and evaluate the guest cycle with the aim of exceeding guest expectations
2. To develop skills in the management and implementation of guest service
3. To develop the ability to evaluate the significance of the hotel revenue cycle in order to optimize revenues
4. To analyze real-world case studies that relate to the front office.

Course/Module Learning Outcomes:

After completion of the course students are expected to be able:

1. To describe the critical role of the front office in hotel operations, focusing on communication and customer service both within the front office and with other departments
2. To articulate the responsibilities of a front office manager and perform daily operations of the front office
3. To identify the traits and skills needed for by front office employees
4. To trace the flow of information and use software’s for front office applications
5. To describe the application of yield management and discuss the role of loss prevention.